From scheduling to customer replies, small business owners are increasingly leaning on AI-powered tools to handle tasks that used to require additional staff.
A recent survey of independent retailers found that nearly half now use some form of automated software for inventory tracking, customer support, or marketing content.
Owners say the appeal isn't replacing employees but freeing up time spent on repetitive admin work, letting small teams compete with larger rivals.
Industry groups caution that data privacy and the upfront learning curve remain hurdles for slower-to-adopt businesses.
